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 Home > Information > Refund

Refund Policies

General

  • You must present the application with the pass and all necessary proof, e.g. cancellation by a European Railway office, medical certificates in case of illness or death.
  • Applications submitted after the fixed times, no refund can be given.
  • Should the refund be granted, a 15% cancellation fee is always deducted from the amount to be reimbursed.
  • Neither a lost nor stolen pass can be refunded

Unused pass

  • Pass without any date of validity: This application must be submitted within 6 months from the date of issue.
  • Pass with dates of validity: A refund will be granted, has been made UNFIT FOR USE before 1st day of validity, by an official authority of a participating network (the official authority must cross out the front of the pass, write "NOT USED", sign and stamp the date). The holder must otherwise prove that did not stay in Europe (even for a single day) between the 1st day of validity and the day you applies for a refund which must occur within 6 months from the first day of validity. 

Unused or partially-used pass due to strike.

  • If you could not (or only partially) use his pass because of a railway strike in Europe, you should contact us after the journey.
  • the accrediting network reimburses directly to the client an amount equivalent to the value of the number of unused days because of strike. This amount is related to the value of the pass
  • 15% cancellation charge does not apply in this case.

Seat Reservations

  • There is no refund for seat reservations

Sleeper Reservations

  • Sleeper reservations which have been canceled may be refunded with a deduction of 15% cancellation charge with a minimum of US$ 25, if informed at least 48 hour before trip date.

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