Italo is the product of various elements which make up a new and modern transport service, brought together by NTV.
NTV combines the know-how of a group of highly experienced professionals from the railway and services industry with the most advanced technology:
- a latest-generation High Speed train, designed by global leader Alstom
- an innovative fleet maintenance site in Italo’s railway yards in Nola
- an operations room equipped with newly-developed information systems to manage the service and provide travellers with real-time information.
Finally customer service is a priority for Italo, and the company understands the value of trained staff like those our Training School as well as the importance of the most up-to-date technology to ensure our travellers benefit from customised assistance at all stages of their journey.
Smart is practical and economical, but doesn’t cut corners when it comes to traveller comfort, with Frau reclining leather seats, individual electric sockets, individual tables for most travellers, and free Wi-Fi in all coaches, including access to Italolive, the on-board portal with live TV.
There is a small Snack Area in coach 7 where travellers may purchase espresso coffee, cold drinks and snacks at competitive prices from self-service vending machines.
Take your seat in Prima. Our staff will welcome you with drinks and snacks, including the day’s newspapers for morning travel, as part of the high quality service and elegance of this journey ambience.
In Prima, for your comfort, we have arranged reclining Frau leather seats in rows of three, with a wide aisle and ample individual space for travellers. For instance, seats beside each other have single armrests with almost 5 cm between them, to maximise your personal space.
There is plenty of legroom, with seats set 960 mm apart and reclining footrests, and numerous minor conveniences including easily accessible electric sockets, handily located light switches and small storage boxes between double seats. Wi-Fi and free access to the Italolive on-board portal, including live TV, are provided in all coaches
For the most demanding travellers, the Club coach is the ideal journey ambience: in terms of comfort and privacy, technology and the level of service.
The coach, which is located at one of the extremities of train so that other travellers will not be walking through, has just 19 seats and provides even more individual space, with comfortable Frau leather armchairs. The seats are organised in an “open space” area for 11 travellers andtwo Lounges with a maximum of 4 seats each which can only be booked “en bloc”, for total privacy.
Each seat has a 9” touch-screen to allow you to choose your programme from the on-board portal whenever you want, including live TV. Like all Italo coaches, Club also offers Wi-Fi for free Internet access.
The travel experience is completed by permanent full service with a hostess serving Club only.
You will be met by our staff on the platform and, if necessary, helped to arrange your luggage in the secure area in the Club coach. If you choose to travel in a Lounge, you will enjoy use of practical and elegant wardrobe space.
High Speed travel means reducing travel distances and times, and so Italo has reinvented on-board food & drink by directing it towards light but tasty meals to arouse your curiosity and offer that little extra something to discover on your travels. To achieve this, we have entrusted our meal service to Eataly, a leading expert on Italian gastronomy and the highest quality cuisine, which has developed on-board menus for service at your seat exclusively for Italo.
Italo provides you with a free Internet connection in all journey ambiences, easily accessed via Wi-Fi.
The Italo solution combines three different technologies (satellite, UMTS and Wi-Fi) which are used on the basis of availability and external conditions to guarantee you uninterrupted high quality navigation and good coverage even in the presence of tunnels or other obstacles, except for the particularly long tunnel between Bologna and Florence.